Trezor.io/Start | Starting Up Your® Device
Quick setup & security guide for your Trezor hardware wallet
Welcome to Trezor.io/Start! This guide helps you safely power on, initialize, and secure your Trezor device. Follow each step carefully to protect your digital assets. Trezor devices store your private keys offline, ensuring your cryptocurrency stays protected from online attacks. Setting up properly is essential to ensure your wallet is fully secure and recoverable.
Step-by-Step: Starting Up Your® Device
1. Unbox and Inspect
Begin by unboxing your new Trezor. Make sure the packaging is sealed and free from tampering. Check that your device serial number matches the purchase details. This verification prevents the use of compromised hardware.
2. Connect to Your Computer
Use the provided USB cable to connect your Trezor device to your computer. Open your browser and go to https://trezor.io/start. Only use the official URL—never download wallet software from third-party sources.
3. Install and Initialize
Follow on-screen instructions to install Trezor Bridge or Suite. Once installed, initialize your device. You can either create a new wallet or recover from a recovery seed if you have one.
4. Create a Secure PIN
Set a strong PIN to prevent unauthorized access. Avoid easy-to-guess patterns. If the device prompts for PIN entry, verify that the layout on the screen matches the instructions shown in the Trezor Suite.
5. Backup Your Recovery Seed
During setup, your device generates a 12-, 18-, or 24-word recovery phrase. Write it down on the provided recovery card or metal backup. Keep it offline, secure, and never photograph or share it digitally.
6. Verify and Finalize
After setup, confirm that your device and Trezor Suite show identical wallet addresses. Update firmware if available and complete the final security check. Your Trezor is now ready for secure transactions.
Frequently Asked Questions (FAQs)
1. What happens if I lose my Trezor device?
Your recovery phrase allows you to restore your funds on a new device. Without this phrase, recovery is impossible. Always store it in a secure, offline location.
2. Is it safe to update the firmware?
Yes. Firmware updates are important for security and improvements. Only update through official Trezor channels, and verify authenticity before proceeding.
3. Can I use Trezor on multiple computers?
Absolutely. You can connect your device to different computers as long as they use official Trezor Suite software. The private keys remain isolated inside the device.
4. Should I ever share my recovery seed?
Never. Trezor support will never ask for your seed phrase. Anyone who has it can control your funds completely—treat it as your ultimate key.
5. What’s the best way to store my recovery seed?
Keep it offline. Consider using a fireproof or metal seed backup plate and store it in a locked safe. Avoid taking digital copies or photos of the seed words.
Contact & Support Options
Need help or have security concerns? Reach out through one of the official contact channels below. We’re available 24/7 for security emergencies and daily from 9 AM – 6 PM UTC for general inquiries.
support@trezor.example
Response time: within 24 hours on weekdays
Access real-time chat from Trezor Suite → Help → Live Chat or the support widget on the official site.
Join our community at community.trezor.example to get help from experienced users and developers.
+1 (800) 555-0178
Available only for urgent account compromise reports.
Visit docs.trezor.example for advanced configuration, developer resources, and security articles.
Trezor.io/Start